Errata Tiles
almost 8 years ago
– Wed, Mar 22, 2017 at 10:13:38 PM
Greetings Backers!
By now, all of you *should* have gotten your errata tiles if you selected that option in BackerKit. However, we have heard from a lot of you that there were some problems with receiving tiles. Making matters worse, some people attempted to email us about the problems, and never received a response!
We attempted to do something clever with BackerKit to automatically collect address updates + interest in errata tiles, but that clearly backfired. In addition, that overlapped with a period of major email issues to create what I am sure was a very negative customer service experience for some of you.
I would like to apologize for all of these problems, and make sure that we set them right.
If any of you want the errata tiles but have not yet received them, please send me an email with your shipping address to [email protected] and I'll make sure that they are sent out asap.
Thanks for your support on this project, all of your patience, and once again, my apologies for all of the difficulties.
~Paul
Errata Tiles and BackerKit
about 8 years ago
– Wed, Dec 07, 2016 at 04:22:42 PM
Well, yesterday definitely had some things happen, didn't it?
Just as a refresher, yesterday we said that the errata tiles were on a boat, and we needed some action from you to ensure that you got them correctly.
A huge number of people immediately responded on BackerKit and were able to update their pledges accordingly. However, curiously, a not-insignificant percentage of folks weren't able to do this. It was quite perplexing!
Well, after a little trial and error and good old fashioned troubleshooting, we figured out the issue: there is no way to open up pledges in BackerKit for people who ordered something extra through BackerKit. So, anyone who added Nantucket or an extra copy or something on after the campaign ended would be unable to add the Errata Tiles as requested.
To that end, we're just going to have to handle things for that subset of backers manually. If you added something on through BackerKit that required you to input a method of payment there, send me an email to [email protected] with the subject line "New Bedford errata tiles" and I'll get you taken care of.
If you didn't add anything extra on through BackerKit, you will be able to do this normally without the extra step.
We're very sorry for the trouble here. Please trust us that this is all in an attempt to make sure we minimize any difficulties in actually getting the replacements to you.
Thank you!
Errata Tiles are on a boat!
about 8 years ago
– Tue, Dec 06, 2016 at 10:01:10 PM
Hey, everyone!
So, as you can tell from the subject line of this update, the errata tiles are on a boat!
Now, we're trying something a little different here to make sure that these all get to you correctly. The following bit of information is super important and you should read it.
I'll repeat. The following bit of information is super important and you should read it.
To get your replacement errata tiles, please go to BackerKit and add on the free Errata Tiles add-on. It will not add any cost whatsoever to your pledge. This will confirm to us that the address you have there is correct. In order to get your tiles in the first wave we ship out, you need to have this done by Friday, December 16th.
You can still get them, if you do this after that date, but they'll be in a later shipping wave.
Thank you so much for your patience on this. Soon!
Tiles and addresses!
over 8 years ago
– Tue, Nov 01, 2016 at 10:13:52 PM
Greetings, historical gamers!
I just wanted to give you a quick update on the replacement tiles. We’re playing the waiting game at this point. It’s just a matter of finishing printing, shipping them to us, then shipping them to you.
I’ve unlocked your BackerKit addresses, if you’ve moved since the initial fulfillment. You can keep everything updated through there!
Have a great November!
Errata tile proofing!
over 8 years ago
– Tue, Oct 18, 2016 at 09:37:50 PM
Hey, everyone!
We have some final proofs to give the factory for the missing and errata tiles, and we wanted everyone to have the opportunity to take a look at them. You can check them out here!
We are going to be telling the factory exactly what to print on Friday of this week, so make sure you get all of your input in by about 48 hours from the time this update is posted.
Thank you! You're all amazing!
